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General Terms and Conditions

Kaiserwinkl Tourism Board

Making an online booking on is free of charge. Payment takes place entirely and directly with your accommodation provider. Guests agree that in the case of not fulfilling a booking, any credit card details provided will be passed to a third party (the booked accommodation provider) in order for any cancellation costs to be charged. The 14-day right to cancel in accordance with § 18 para. 1 no. 10 of the FAGG law does not exist. To the given e-mail address the booker automatically receives an e-mail with link to evaluate the accommodation.

When booking an individually selected accommodation, the Kaiserwinkl Tourist Board acts only as an intermediary (in the name and on the account of the service provider). Essentially the General Terms and Conditions for Hotels of the Austrian Hotel Association ÖHV (AGBH 2006) apply with these cancellation rules:

3 months or more 3 to 1 month 1 month to 1week up to 1 week
no fee 40 % 70 % 90 %

Should the accommodation provider disclose its own terms and conditions on cancellations and payment in making the booking, these then apply.

If booking a complete offering (package) where Kaiserwinkl Incoming is explicitly cited as a service partner, the General Conditions of Travel of the Austrian association of travel agencies (ARB 1992) apply. The Kaiserwinkl Tourist Board acts in this case as a tour operator.

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